We want you to feel confident when shopping with Ziggle Play. If something is not right with your order, we are here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition in which it was received
- Unused, unplayed with, and free from damage or signs of wear
- Inside its original packaging, including the mini steamer-style tub and any included accessories
- You must provide valid proof of purchase, such as your order confirmation or receipt
To begin a return, please use the Contact option on our website and include your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide instructions explaining how and where to send your item. Where applicable, we may also provide a return shipping label.
Items returned without first receiving approval will not be accepted.
You may contact us at any time with questions regarding a return through the Contact option available on our website.
Damages and Order Issues
Please inspect your order as soon as it arrives. If your Mini Glitter Dumpling Squishy is defective, damaged, leaking, missing from the package, or different from the option ordered, contact us promptly through the Contact option so we can review the issue and work toward an appropriate resolution.
To help us assess the issue, we may request clear photographs or videos of the item, its packaging, and the shipping label.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Custom or personalised items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
- Items that have been used, damaged, pierced, over-stretched, contaminated, or returned without their original packaging
For hygiene and safety reasons, sensory toys that show signs of use, handling, contamination, wear, or damage may not be eligible for return.
If you are unsure whether your item qualifies, please contact us before sending it back.
Final-sale items and gift cards are non-refundable.
Exchanges
The quickest way to receive a different colour, option, or replacement item is to:
- Request a return for the original item through the Contact option
- Wait for your return request to be approved
- Place a new order for your preferred replacement option
Product colours and 12 Pack assortments remain subject to availability.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws.
Items must be returned in the same condition in which they were received — unused, undamaged, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
Original shipping charges and return shipping costs may be non-refundable unless the item was defective, damaged, or incorrectly supplied.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the Ziggle Play website.