Ziggle Play operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a convenient, secure, and enjoyable shopping experience.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, use, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment details, transaction information, billing records, and payment confirmations.
- Account Information: Your username, password, preferences, saved details, and account settings.
- Transaction Information: Products viewed, added to your cart, purchased, returned, refunded, or exchanged.
- Communications: Information you provide when contacting us, requesting assistance, or submitting an enquiry.
- Device Information: Your IP address, browser type, device details, operating system, and network connection information.
- Usage Information: Information about how you browse, access, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you browse our store, place an order, create an account, or contact us.
- Automatically through cookies, pixels, analytics tools, and similar technologies.
- Service providers that assist us with payments, fulfilment, shipping, website hosting, analytics, and customer support.
- Business partners or third parties that help us operate, improve, market, or protect our Services.
How We Use Your Personal Information
1. Provide, Personalise, and Improve Our Services
To process purchases, complete payments, manage customer accounts, arrange shipping, provide order updates, handle returns or refunds, and improve your overall shopping experience.
2. Marketing and Advertising
To share product announcements, promotions, store updates, and relevant offers where permitted by law and based on your communication preferences.
3. Security and Fraud Prevention
To identify, investigate, and help prevent fraudulent, unauthorised, harmful, or illegal activity.
4. Communication and Customer Support
To respond to enquiries, provide assistance, resolve order issues, and communicate important information about your purchases or account.
5. Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal requests, contractual obligations, and enforcement requirements.
How We Disclose Personal Information
We may share your personal information:
- With service providers that support payments, order fulfilment, delivery, marketing, analytics, website functionality, and customer service.
- With advertising or marketing partners where applicable and permitted by law.
- When you direct us to share information or otherwise provide your consent.
- With affiliated businesses where reasonably necessary for normal business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- When required to comply with legal obligations, protect our rights, or prevent fraud, misuse, or harmful activity.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information submitted through the Ziggle Play store may be processed by Shopify and relevant third-party service providers as necessary to operate, secure, and improve our Services.
For further information about how Shopify handles personal information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites, platforms, or services operated by third parties. Ziggle Play does not control and is not responsible for the content, security, or privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
Children’s Data
Although some of our products are designed for children’s sensory play, our store and purchasing Services are intended for adults. We do not knowingly collect personal information directly from children or individuals who have not reached the age of majority in their location.
Parents or guardians who believe a child has provided personal information to us may contact us to request its review or deletion.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to protect your personal information. However, no online system, storage method, or data transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our Services, complete transactions, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to the personal information we hold about you
- Request deletion of your personal information
- Request corrections to inaccurate or incomplete information
- Request a copy or transfer of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Manage or unsubscribe from marketing communications
You may exercise these rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how your personal information has been collected, used, or handled, please contact us through the Contact option on our website. We will review your enquiry and respond as reasonably required.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are used for these transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or business operations. Any updated version will be posted on this page with a revised effective date where applicable.
Contact
For questions about this Privacy Policy, the handling of your personal information, or your privacy rights, please use the Contact option available on the Ziggle Play website.